Privacy Policy

This website is operated by Vivien Fazekas, trading as Midwife Viv. Midwife Viv is a sole trader offering newborn care courses, postnatal support services, and related educational content, based in the Greater Manchester and Cheshire area.

For any privacy-related queries, you can contact Viv at questions@midwifeviv.com or via WhatsApp at 07487330180.

Midwife Viv collects personal information only when it is necessary to provide the services you have requested. This may include:

• Your name and contact details including email address, phone number, and WhatsApp number
• Your home address, where required for home visit services
• Payment information processed securely through our website payment provider
• Information you share during sessions, consultations, or WhatsApp communications
• Any health or wellbeing information you choose to share in the context of receiving support
• Website usage data collected automatically via cookies and analytics tools

You are never required to share more than is necessary to receive the service you have booked.

Your personal information is used solely for the following purposes:

• To process and confirm your booking or purchase
• To deliver the service or course you have booked
• To communicate with you about your booking, sessions, or any changes
• To add you to the WhatsApp Support Group if you have purchased a membership
• To send you updates, tips, and offers from Midwife Viv where you have consented to receive these
• To comply with any legal obligations

Your information will never be used for purposes beyond those listed above without your explicit consent.

If you sign up to receive the free ebook or subscribe to updates from Midwife Viv, your email address will be added to our mailing list managed through MailerLite. You will receive emails related to newborn care, courses, services, and offers from Midwife Viv.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting Viv directly. Unsubscribing from marketing emails does not affect any active service or booking you have with Midwife Viv.

Midwife Viv does not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only in the following limited circumstances:

• Payment processing: Payment details are handled securely by our website payment provider. Midwife Viv does not store your full payment details.
• Email marketing: Your email address and name may be stored with MailerLite solely for the purpose of sending you communications you have consented to receive.
• Legal requirements: Where required by law or where necessary to protect the safety of you, your baby, or others.

Any third party services used by Midwife Viv are required to handle your data securely and in accordance with applicable data protection law.

All information shared with Midwife Viv during sessions, consultations, or WhatsApp communications is treated as strictly confidential. Viv will not discuss or share details of your personal circumstances, health, or family situation with any third party without your consent.

An exception to this is where Viv has a professional or legal obligation to act in the interest of the safety of you, your baby, or others. In such circumstances, Viv will always endeavour to discuss this with you first where it is safe and appropriate to do so.

Members of the WhatsApp Support Group are also expected to respect the confidentiality of other group members. Personal information, discussions, or screenshots shared within the group must not be shared outside of it.

This website uses cookies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device when you visit a website.

The cookies used on this website may include essential cookies required for the website to function, analytics cookies to understand visitor behaviour, and marketing cookies where you have consented to these.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

Midwife Viv retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

Booking and payment records may be retained for up to six years in accordance with HMRC requirements. Email marketing data is retained until you unsubscribe. Information shared during sessions or consultations is not formally recorded or retained beyond what is necessary for the delivery of your service.

Under UK data protection law, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information Midwife Viv holds about you.
• Right to rectification: You can ask for any inaccurate information to be corrected.
• Right to erasure: You can ask for your personal information to be deleted where it is no longer necessary for the purpose it was collected.
• Right to object: You can object to your information being used for marketing purposes at any time.
• Right to withdraw consent: Where you have given consent for us to use your information, you can withdraw that consent at any time.

To exercise any of these rights, please contact Viv at questions@midwifeviv.com or via WhatsApp at 07487330180. Requests will be responded to within 30 days.

Midwife Viv reserves the right to update this privacy policy at any time. Any changes will be posted on this page with an updated date. Continued use of Midwife Viv's website or services after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or how your information is handled, please contact Viv at questions@midwifeviv.com.