Newborn Care Courses FAQ
Courses typically range from 3 to 4 weeks, with weekly sessions lasting 1 to 2 hours each.
If you miss a session, you can request a recording of the missed topics. We also offer make-up sessions where you can join another group for the missed session.
You can contact the instructor via email, or the communication method provided at the start of the course.
Yes, we offer handouts, recommended readings, and supplementary materials, including the recorded course.
To cancel your enrolment, please contact us, and we will guide you through the process, including any applicable refund options. Please note that course fees are non-refundable once access to the courses or materials has been provided. No refunds will be issued for any reason, including early termination of your participation, unless otherwise stated under special circumstances at the discretion of Midwife Viv.
We welcome feedback through Trustpilot, email, or directly to Midwife Viv.
WhatsApp Group FAQ
The WhatsApp group is a supportive community where parents can connect, ask questions, share experiences, and receive tips on newborn care. It’s open to anyone interested, whether or not you’ve taken our courses.
No, membership in the WhatsApp group is independent of the newborn care courses. You can join the group without enrolling in a course.
Yes. For membership prices, click on the “Become a member” or “I want to join” buttons on the home page, where you can choose the membership that suits you best. Alternatively, click here to see membership options. Membership prices are also listed at the bottom of the website’s price list.
Yes, members are expected to be respectful and supportive. The group has guidelines regarding privacy, conduct, and the sharing of information, which all members are expected to follow. Please avoid sharing unsolicited advice and adhere to the group’s Disclaimer and Terms & Conditions, which you can find here.
Absolutely! The group is a space for all members to ask questions and share experiences, regardless of whether you’ve attended our courses. Note that the WhatsApp group is a separate service from the courses; therefore, not everyone in the group will have attended a course, and vice versa.
Yes, you can ask any newborn care-related questions. Questions will be answered directly between 09:00-18:00 (GMT+1). If a question is asked outside these hours, it will be answered by 09:00 (GMT+1) the following day.
Yes, we may share updates and information about upcoming courses, but joining the group is not required to receive course information.
Definitely! We encourage members to share their experiences and tips, as long as they align with the group’s supportive and respectful environment.
You can leave the group at any time by selecting the “Exit Group” option in the WhatsApp menu. If you have any concerns before leaving, feel free to reach out to us. Please note that leaving the group does not entitle you to a refund of your membership fee. For more information, see the “WhatsApp Group Disclaimer and Terms & Conditions.”
The group offers peer support from other parents and daily input from experts. It’s a great place to seek advice, find resources, and connect with others on similar journeys. Midwife Viv answers questions directly between 09:00 and 18:00 GMT+1.
Yes, the group is moderated to ensure that conversations remain respectful, supportive, and focused on newborn care, pregnancy, labour and postpartum experiences.
You can show them the website, where they can read about the WhatsApp group. If they decide to become a member, they can join via the website.
You can provide feedback through Trustpilot, email, or via private message to Midwife Viv. We welcome suggestions for improving the group experience.
Because it takes a village to raise a child”- PLUS A HELP OF A MIDWIFE 😊
